State77

Responsible Gaming

Version: 1.0

Responsible Gaming

State77 values its players and is proud to be chosen as a provider of sports betting and Casino services.

State77 recognises that, for a small number of players, gambling can lead to negative consequences in other areas of their lives. State77 promotes responsible gaming for its players and employees. For players, State77 achieves this by offering betting limits and pause features, making problem gambling resources available across all sports betting and online games, and facilitating self-exclusion. For employees, State77 provides mandatory annual training for staff working directly in customer service, marketing, compliance, and operations on Responsible Gaming.

Risk of Addiction

It is important to be aware of the risks of addiction, pathological gambling disorders, and the loss of wagered funds:

  • Addiction — Gambling can become an addiction, leading the player to compulsive behaviours that affect their personal, financial, and professional life.
  • Financial loss — Gambling can result in the loss of considerable sums essential to the player's livelihood and that of their family, as well as excessive and unnecessary debt.
  • Mental health problems — Potential losses or the personal pressure of gambling can result in the development of stress and anxiety.
  • Professional consequences — Absences from work or delays in professional duties in order to gamble can result in disciplinary action and even job loss.
  • Social withdrawal — Frequent gambling habits can create tension and even the breakdown of relationships (social withdrawal, estrangement from family and friends).
  • Pathological Gambling Disorder — This disorder is characterised by the inability to control gambling behaviour, leading to persistent betting even in the face of financial, personal, family, and professional problems.

Warning Signs

Be alert to the following warning signs:

  • Difficulty controlling the time and money spent on gambling;
  • Repeated unsuccessful attempts to stop or reduce gambling;
  • Using gambling to escape personal or emotional problems;
  • Placing increasingly larger bets to recover losses;
  • Feelings of anxiety, guilt, or depression related to gambling;
  • Social withdrawal; among others.

Step-by-Step Guide

We recommend that all bettors and platform users follow these steps:

  1. Responsible Limits: Set deposit limits, playing time, break periods between sessions, and bet amounts to stay in control. These limits can be configured to match your player profile.
  2. Alerts and Blocks: Receive alerts about the time and amount spent on betting, and set up temporary blocks based on pre-established limits to prevent risky behaviour.
  3. Self-Assessment: Complete our responsible gaming self-assessment to evaluate your habits and identify signs of risky behaviour. This questionnaire is designed to help you reflect on your betting habits and identify risk factors related to addiction and pathological gambling disorders.
  4. Self-Exclusion Mechanism: If necessary, use the self-exclusion tool, which allows you to temporarily or permanently block your account, helping to prevent impulsive betting.
  5. These measures were created to promote healthy gaming and the safety of all our users.

Helpful Tips

In your betting history, you can clearly view the time and amounts spent on betting, and organise yourself according to the following guidance:

  1. Set a budget: Establish a financial limit before you start playing and never bet more than you can afford to lose.
  2. Set a time limit: Define a period for your betting sessions and a break between them, and respect that limit by avoiding extending your playing time.
  3. Play for fun, not to make money: Treat gambling as entertainment, not as a way to generate profit, an investment, or a source of income.
  4. Avoid chasing losses: Do not try to recover lost money by increasing your bets. This can lead to even greater losses.
  5. Maintain balance: Avoid betting when you are emotionally vulnerable, such as during times of stress, sadness, or frustration. Do not bet under the influence of alcohol, drugs, and/or medication.
  6. Before you start playing, understand how the product works and what your chances of winning are, check the Theoretical Return to Player, and complete a Self-Assessment to identify any potential gambling risks.
  7. Make use of control tools: Use the time limits, spending limits, and self-exclusion function offered by the platform to keep your activity under control.

Commitment to Preventing Underage Gambling

A fundamental aspect of State77's Responsible Gaming programme is the prevention of underage gambling. Players must present a valid identity document, such as a driving licence, national identity card, passport, or any valid official identification, in order to register and bet on the State77 sports betting site.

State77 will verify the player's identity using a Know Your Customer (KYC) process. If the data is validated and the customer is confirmed as not being on a self-exclusion list and as being of legal age to bet in the relevant jurisdiction, the account setup will be approved. If the KYC process fails to validate the customer, an alert message will be sent to the State77 customer service team, who will contact the applicant to request the information needed to verify their identity, among other steps.

  1. State77 encourages parents and concerned adults to talk to children early: Start a meaningful dialogue about the risks of gambling. It is never too early to begin the conversation about gambling and its risks.
  2. State77 advises players to keep their login information secure: Players must ensure that their account information is kept safe. Parents and other concerned adults should be alert to the possibility of children accessing their accounts and passwords, or using credit cards and personal information to create a fraudulent account.
  3. State77 suggests considering the use of content protection software on devices: Although content control tools may have their limitations, there is software available that can block access to online gambling sites.
  4. Warning signs that children may be gambling — concerned adults should always be attentive to children in their care. It is important to watch for the following signs:
    • Children who have friends that gamble regularly.
    • Children who are obsessed with the results of professional sports.
    • Children who lie or are secretive about gambling activities.
    • Children who ask for or borrow money to gamble.
    • Children who take money or possessions from the home.
    • Children who have lost interest in social activities and show general dissatisfaction.
    • Children who display unjustified euphoria alternating with periods of sadness and loneliness.
    • A decline in children's academic performance.
    • Children who show signs of apathy or restlessness when unable to be in front of a computer.

Theoretical Return to Player

Please be aware that each online game available on our betting system has a Theoretical Return to Player (RTP). The RTP is the average percentage of the amount wagered that the game returns to players over time. This figure may vary from game to game, and it is important to remember that the RTP reflects a theoretical calculation based on a large number of bets, and is not a guarantee of individual returns. Betting responsibly is essential. Check the RTP for each game and make informed choices.

Need Support?

If you need help or support, please consult the resources available on our platform, including the self-exclusion function and control tools.

Furthermore, if you ever feel that you have a gambling problem or addiction, please contact organisations that offer support and treatment for gambling-related disorders, or use our internal channels and player protection helpline.

Support Channels

To ensure comprehensive support for our players, we provide accessible support channels and a helpline available online. If you or your family members notice signs of addiction risk or gambling-related disorders, we offer guidance on how to obtain appropriate help and treatment.

Access our channels 24 hours a day, 7 days a week to receive support and information about specialised assistance and treatment programmes.

Stay vigilant and gamble responsibly. If you need help, seek support! Our Support Channels are available on our website.

For enquiries or requests, please contact us by email: support@ph.state77.com.